Shipping policy

Shipping Policy

Last Updated: 20/05/2026

Thank you for shopping with Sterling Collection . We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak periods, sales, or product launches, processing times may be extended.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Domestic Shipping

Shipping Method

Estimated Delivery Time

Standard Shipping

3–7 Business Days

Express Shipping

1–3 Business Days


Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. Tracking updates may take up to 24–48 hours to appear.

Shipping Restrictions

We currently ship to

• United Kingdom Only

Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may be charged by your local customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an incorrect address is provided and the package is returned to us, additional shipping fees may apply to resend the order.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, we are not responsible for delays caused by the carrier, weather conditions, customs processing, or other circumstances beyond our control.

If your package is lost or significantly delayed, please contact us at support@sterlingcollection.uk , and we will assist in working with the carrier to resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the packaging

We will review the claim and work toward an appropriate resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

Sterling Collection
Email: support@sterlingcollection.uk
Website: www.sterlingcollection.uk

Thank you for choosing Sterling Collection. We appreciate your support and look forward to serving you.